Shipping policy
We currently deliver orders within Singapore only.
Order processing
Orders are normally processed within 2 business days. Business days exclude Saturdays, Sundays and Singapore public holidays. During exceptionally busy periods, processing may take a little longer.
Shipping charges
- Orders of S$20 or more: free expedited shipping.
- Orders below S$20 weighing up to 4.99 kg: S$1.50.
- Orders below S$20 weighing 5 kg to 10 kg: S$3.00.
The final delivery charge is shown at checkout before payment.
Estimated delivery dates
Estimated delivery dates are displayed at checkout and are calculated after the order-processing period. They are estimates rather than guaranteed arrival dates. Courier delays, severe weather, public holidays or other circumstances outside our control may affect delivery.
Delivery address
Please check that your name, address, postal code and contact number are correct before completing your order. Contact us as soon as possible if a correction is needed. We cannot guarantee changes after an order has been dispatched, and additional delivery charges may apply if a parcel must be sent again because the address supplied was incomplete or incorrect.
Tracking and delivery issues
Where tracking is available, the details will be sent after dispatch. If your parcel is significantly delayed, marked as delivered but cannot be located, or returned to us, email customerservice@jaimiebaby.com with your order number.
Damaged or incorrect orders
Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us promptly with your order number and clear photographs of the item and packaging so that we can assess the issue and make it right. Please also see our Return and refund policy.
Contact
For delivery questions, email customerservice@jaimiebaby.com.